Shipping and delivery


1. Shipping costs


DHL: 2-3 working days – 4.90 € (free over 75.00 € tax excluded)


DHL: 4–6 working days – 9.90 € (free over 200.00 € tax excluded)

Shipping Countries: Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Irland, Italy, Croatia, Lettland, Latvia, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania,  Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, U.K., Cyprus


DHL: 5–14 working days – 19,90 €

Shipping Countries:  USA, Canada, South Korea, Japan and Switzerland. If your country is not mentioned here, please send us an email with your order and shipping address.

2. Shipping and handling charges

Please note that shipping and handling charges include more than just postage. They also cover transportation insurance, personnel costs for shipping employees and packaging. If you have any questions or comments, please let us know.

3. Delivery time

We do our best to make sure your pinqponq products arrive at your door as quickly as possible. If the items are in stock, your order will generally arrive within 2-3 business days.

If some items take longer to ship, your order will be sent once all the items are in stock. If you choose bank transfer as your method of payment, we will begin the shipping process as soon as the payment is deposited to our account.

4. Retours

Please send an e-mail with the order number to and put the printed reply-e-mail of our customer service into the return package. 



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