Shipping and delivery

 

1. Shipping costs

GERMANY

DHL: 2-3 working days – 4.90 € (free over 75.00 € tax excluded)

EUROPEAN UNION

DHL: 4–6 working days – 9.90 € (free over 200.00 € tax excluded)

Shipping Countries: Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Irland, Italy, Croatia, Lettland, Latvia, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania,  Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, U.K., Cyprus

WORLD

DHL: 5–14 working days – 19,90 €

Shipping Countries:  USA, Canada, South Korea, Japan, Australia, China, Israel, Mexico, Norway, Russia, Singapore and Switzerland. If your country is not mentioned here, please send us an email with your order and shipping address.

2. Shipping and handling charges

Please note that shipping and handling charges include more than just postage. They also cover transportation insurance, personnel costs for shipping employees and packaging. If you have any questions or comments, please let us know.

3. Delivery time

We do our best to make sure your pinqponq products arrive at your door as quickly as possible. If the items are in stock, your order will generally arrive within 2-3 business days.

If some items take longer to ship, your order will be sent once all the items are in stock. If you choose bank transfer as your method of payment, we will begin the shipping process as soon as the payment is deposited to our account.

4. Retours

Returns are possible within 14 days after you have received the parcel. Please send an e-mail with name, customer number and address to info@pinqponq.com by mentioning the subject line: "return label pinqponq" and put the printed confirmation mail into the return package. Please understand that we can only process returns when we have a proof of purchase.

Storefinder

Find stores nearby selling pinqponq!