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FAQ

1. Are the backpacks water resistent?
Our products are strongly water-repellent and the materials are watertight. They are carefully impregnated during the manufacturing process; on the outside with a water-based coating, which lets the water roll off (so that it doesn’t penetrate into the fibers) and on the reverse side with our proven PU coating (also water-based), which makes the material impermeable up to a water pressure of 1500 mm. However, it is theoretically possible that by an extreme flow of water, moisture could get in through seams and zippers, and that is why we speak of “water repellent” and not “waterproof”.

2. How do I clean my pinqponq?
We recommend to clean your pinqponq with a damp cloth and some soap. If your pinqponq is heavily polluted, our new cleaning spray ensures that your pinqponq is like new again.

3. Which of the products aren't vegan?
In March 2017, pinqponq was officially vegan approved by PETA. This is valid for all products without genuine leather. The following styles have leather elements and are therefore not vegan:

2016: Cubik Blended Grey (Small and Large)

2014: Cubiq T-Rex, Cubiq Small Blended Grey, Cubiq Large Blended Grey, Cubiq Shopper, Sleeq Daypack, Sleeq Boockpack, Sleeq Sportspack

2017: Cubik Medium Grey Melange DLX, Cubik Medium Anthracite Melange DLX

4. What are the payment possibilities?
PayPal
SOFORT Überweisung
Prepayment

5. How many 0,5l PET-bottles are the backpacks of?
Cubik Small = 24,0 PET-bottles
Cubik Medium = 28,9 PET-bottles
Cubik Large = 39,3 PET-bottles
Jakk = 30,5 PET-bottles
Blok Large = 61,1 PET-bottles
Blok Medium = 43,0 PET-bottles
Okay Maxi = 17,8 PET-bottles
Klak = 30,3 PET-bottles
Karavan = 32,3 PET-bottles
Brik = 7,6 PET-bottles
Tetrik = 17,1 PET-bottles
Klick Large = 6,0 PET-bottles
Klick Medium = 5,5 PET-bottles

6. Does pinqponq ship worldwide?
At the moment, we do only ship to countries of the European Union and Switzerland. But we are working on a process to ship worldwide.

7. How can I cancel my order?
Would you like to exercise your 14-day right of cancellation and send your product/products back to us? Please send the parcel to the following address:

FOND OF BAGS c/o Rhenus Logistics
Europaallee 29
47229 Duisburg
Germany

Attention: Returns are only possible against proof of purchase. This also applies if it was a gift.

Do you have any further questions on the right of cancellation? Then please take a look under "§ 4 Right of withdrawal at http://www.pinqponq.com/de/agb/#para4

8. How does the return work?
You can get the free return label and further information about the return shipment on the page Returns & Complaints. For defective or faulty products, please contact our service team by email at service@fondof.de or by phone at (+49) 221 539 705 100.

9. What can I do if the backpack is damaged during the warranty period?
If, for example, a buckle gets lost or the handle of your pinqponq breaks within the two-year warranty period, we will be happy to check whether this is a production fault. If so, we will repair or replace the product. In this case, please contact us by e-mail at service@fondof.de with your proof of purchase and photos of the defective part. Extend the warranty period by 1 year with just a few clicks!

10. Where can I see pinqponq "live"?
From Cologne via Singapore to South Korea: In our storefinder you will find all the stores worldwide that sell pinqponq products. If you have not adjusted your settings, you will first see stores near you.

11. Where is my order?
If you are already waiting for more than 5 business days on your pinqponq, you can inform yourself by phone (+49 221 - 539 705 100) or by email at info@pinqponq.com about the whereabouts of your package. Sometimes it may happen that packages are stuck at customs or that the address is not found. We apologize for any inconvenience.

12. How much can I pack into the bag?
Mesh bags have a high degree of flexibility. This could lead you to take a lot of stuff in there. To ensure that the mesh pockets are not unobstructed, only items with a small circumference should enter the pockets.

13. Does my laptop fit into the tray?
The following are the dimensions of the different laptop compartments in centimeters:
CUBIK Large: 29 cm x 40 cm x 3,5 cm (17'')
CUBIK Medium: 25 cm x 38 cm x 3,5 cm (15'')
CUBIK Small: 24 cm x 33 cm x 3 cm (14'')
BLOK Large: 27 cm x 40 cm x 3,5 cm (17'')
BLOK Medium: 36 cm x 27 cm x 3,5 cm (15'')
DJ CUBIK: 39 cm x 32 cm x 3,5 cm (17'')
OKAY Maxi: 32 cm x 23 cm x 3 cm (13'')
KLAK: 36 cm x 27 cm x 3 cm (13'')
JAKK: 41 cm x 26 cm x 2 cm (15'')

14. What color of the lining belongs to which collection year?
The light blue lining indicates that the pinqponq comes from the 2016/17 collection year. The black inner lining can be found in previous pinqponq versions. Since 2017/18 our products are equipped with a grey lining.

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