Returns and claims

Are you unhappy with your order? Or do you simply want to return something? No problem! This is how it works: For defective or faulty products, please contact our Service Team by email at service@fondof.de or by phone at (+49) 221 539 705 100.

If you want to return your order within the first 14 days of delivery, proceed as follows:

1) Print out the following form, complete and enclose it in the package: click here

2) Now chose the country that you are sending the package from. Then fill out your information.\ IMPORTANT: Please enter in the "order number" line the term "Cancel" and your customer number (see packing slip/invoice).

3) Now print out the return slip. After receiving your return, we will credit the amount of your purchase using the same payment method that you used to pay for your order.

Germany:

https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=RetourenPortal04

Austria:

https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_AT_CB02

Belgium:

https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_BE_CB02

Denmark:

https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_DK_CB02

France:

https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_FR_CB02

Ireland:

https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_IE_CB02

Italy:

https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_IT_CB02

Luxembourg:

https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_LU_CB02

Netherlands:

https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_NL_CB02

Poland:

https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_PL_CB02

Spain:

https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_ES_CB02

Czech Republic:

https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_CZ_CB02

United Kingdom:

https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_GB_CB02

Thank you for your order, and we hope that you will visit us again soon.

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