Returns and claims



Are you unhappy with your order? Or do you simply want to return something? No problem! This is how it works: For defective or faulty products, please contact our Service Team by email at service@fondof.de or by phone at (+49) 221 539 705 100.

If you want to cancel your purchase within the first 14 days of the purchase date, proceed as follows:

1) Print out the following form, complete and enclose it in the package: click here

2) Now chose the country that you are sending the package from. Then fill out your information.
IMPORTANT: Please enter in the "order number" line the term "Cancel" and your customer number (see packing slip/invoice).

3) Now print out the return slip. After receiving your return, we will credit the amount of your purchase using the same payment method that you used to pay for your order.

Germany: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=RetourenPortal04

Austria: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_AT_CB02

Belgium: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_BE_CB02

Bulgaria: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_BG_CB02

Denmark: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_DK_CB02

Estonia: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_EE_CB02

Finnland: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_Fl_CB02

France: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_FR_CB02

Ireland: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_IE_CB02

Italy: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_IT_CB02

Latvia: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_LV_CB02

Lithuania: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_LT_CB02

Luxembourg: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_LU_CB02

Netherlands: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_NL_CB02

Poland: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_PL_CB02

Romania: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_RO_CB02

Slovakia: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_SK_CB02

Slovenia: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_Sl_CB02

Spain: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_ES_CB02

Czech Republic: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_CZ_CB02

Hungary: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_HU_CB02

United Kingdom: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_GB_CB02

Cyprus: https://amsel.dpwn.net/abholportal/gw/lp/portal/ergobag/customer/RpOrder.action?delivery=Portal_CY_CB02

 

Thank you for your order, and we hope that you will visit us again soon.

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