Returns and claims

Are you unhappy with your order? Or do you simply want to return something? No problem! This is how it works: For return, defective or faulty products, please contact our Service Team by email at service.usa@fondof.de.

If you want to return your order within the first 14 days of delivery, proceed as follows:

1) Print out the following form, complete and enclose it in the package: click here

2) Then fill your information in the revocation form and send the filled out revocation form to service.usa@fondof.de to receive a return shipment label.

Please send the filled out revocation form to service.usa@fondof.de and you will receive a return shipment label.

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