Service & Contact
Do the products come with a guarantee?
Yes. The guarantee on our pinqponq backpacks is valid for two years. If a buckle is lost, a handle breaks or something similar within this period, we will check whether it is a production defect. In this case, we will of course repair or replace your pinqponq backpack. In such a case, please contact us by email at email@example.com. Don't forget to include your proof of purchase and a photo of the defective part.
Who do I contact with questions about the products?
We are pleased that you are interested in our products and would be happy to answer your question. Tell us your request via our contact form.
How long can I return a backpack?
You've changed your mind? That's what happens! So that you don't have to rush into a decision, you have 30 days to exchange your new item. Please note: Returns are only possible with proof of purchase. This also applies if the item is a gift. For more details on returns, see the returns portal and our terms and conditions.
Are there any discount codes?
Of course. We love discounts, competitions and other great promotions. You want to be informed about what we have in store for you? Then sign up for our newsletter and receive news about pinqponq! We are also active on social media, on Instagram and YouTube. There are also discount offers and codes here from time to time. Take a look!
How quickly will the ordered products reach me?
Your new item should reach you within five working days. If you are waiting longer than five working days for your pinqponq, you can email firstname.lastname@example.org to check the status of your package. Sometimes packages get stuck at customs or the address cannot be found. We apologise for any inconvenience this may cause.
Functions & Usage
How do I clean my backpack?
Clean your pinqponq backpack with a damp cloth and a little soap. If it's very dirty, our gentle CLEANER will get it clean again.
What are the backpack features?
Our backpacks have many practical features. Some of our models, such as the Cubik, the Blok or the Komut, have an additional cable or wet compartment. This means you have your charging cable right at hand. The compartment is also suitable for wet things. Most of our backpacks also have padded straps and back sections so that you can carry them comfortably even on longer trips. Additional compartments for pens, tablet or even for your water bottle on the outside make your pinqponq a real everyday companion.
Are the backpacks waterproof?
Our products are highly water repellent. The fabrics are elaborately impregnated in the manufacturing process. On the outside, they are treated with a water-based coating that makes water roll off. On the reverse side, our proven PU coating, also water-based, ensures that the material remains waterproof up to a water column of 1500 mm. However, in the case of heavy water flow, moisture can penetrate at seams and zips. In this case, our KOVER provides additional protection.
Which backpack is suitable for cycling?
Theoretically, you can use any of our backpacks on a bike. However, some models have padded straps and ventilated back pads - these are particularly suitable.
What materials do the backpacks have?
On the detail pages of the products, you can take a closer look at the material variants in the close-up pictures. You can also find useful information about the materials in the product description. Our backpacks are all made of sustainable woven fabrics that differ in their composition, texture, appearance and water resistance.
Which backpack is suitable as hand luggage?
Many of our backpacks are the size of hand luggage. Komut Large and Blok Large, for example, are perfect as hand luggage. Not only do they offer a lot of space, but they also have practical storage compartments so you have everything at your fingertips. Of course, you can also travel with any of our smaller backpacks.
Which backpack for women and which for men?
All our backpacks are unisex models. They can be worn equally by all genders. The backpacks can be adapted to any body type thanks to various adjustment options. Are you unsure which pinqponq is right for you? Take another look at the product pages of our models or the backpack comparison.
Why a backpack from pinqponq?
Our backpacks not only convince with their minimalist design. We also focus on high functionality and absolute sustainability. We are very proud of this triad.
Where are the backpacks made?
Our main sewing facilities are located in Vietnam. However, textile supply chains are very complex and multi-step. We want to answer your questions as best we can. Read more about our manufacturing and supply chains on the Transparency page.
Are the backpacks fair and sustainable?
Our products are made from sustainable materials and are produced fairly. We rely on PET recycling, as little production waste as possible and absolute transparency from the beginning to the end of the product cycle. Our water-repellent materials do not contain PFCs. Instead, we use Neoseed, an environmentally friendly alternative. Our "Slow Fashion" seal GOTS confirms that we and our products meet the highest ecological and social requirements. Read more about responsibility.