FAQ

Here you will find many answers to frequently asked questions.

Our products are water-repellent and the materials are watertight. They are carefully impregnated during the manufacturing process; on the outside with a water-based coating, which lets the water roll off (so that it doesn’t penetrate into the fibers) and on the reverse side with our proven PU coating (also water-based), which makes the material impermeable up to a water pressure of 1500 mm. However, it is theoretically possible that by an extreme flow of water, moisture could get in through seams and zippers, and that is why we say our products are “water repellent” and not “waterproof”.

We recommend to clean your pinqponq with a damp cloth and some soap. If your pinqponq is heavily stained, our new cleaning spray will ensure that it is clean again.

You can get the free return label and further information about the return shipment on the page Returns & Complaints. For defective or faulty products, please contact our service team by email at info@pinqponq.com.

If you are already waiting for more than 5 business days for your pinqponq, you can inform us by email at info@pinqponq.com and we will look into the whereabouts of your package. Sometimes packages get stuck at customs or the address cannot be found. We apologize for any inconvenience.

Would you like to exercise your 30-day right of cancellation and send your product/products back to us? Please send the parcel to the following address:

baesiq GmbH - Retoure B2C c/o dadada GmbH Heinrich-Barth-Straße 16 53881 Euskirchen Germany

Attention: Returns are only possible with proof of purchase. This also applies to gifts.

Do you have any further questions on the right of cancellation? Then please take a look under "§ 4 Right of withdrawal"

Yes, it is possible to have your order shipped to a packing station. Simply enter your DHL customer number in the "Address more" field when entering your address during the checkout process.

The following are the dimensions of the different laptop compartments in centimeters:


BLOK LARGE: 26 x 40 x 2 cm (17")

BLOK MEDIUM: 27 x 36 x 3,5 cm (15")

CARRIK: 26 x 34 x 3,5 cm (15")

CUBIK GRAND & LARGE: 29 x 40 x 3,5 cm (17")

CUBIK MEDIUM: 26 x 41 x 2 cm (15")

KALM: 27 x 36 x 3,5 cm (15")

KLAK: 27 x 36 x 3 cm (13")

KOMUT LARGE: 24 x 35 x 3,5 cm (15")

KOMUT MEDIUM: 25 x 35 x 3,5 cm (15")

KROSS: 26 x 34 x 2 cm (15,6")

PURIK: 26 x 42 x 2 cm (15")

TAK: 24 x 32 x 2 cm (15")

Since March 2017, pinqponq is officially vegan approved. This is valid for all products.

From Cologne via Singapore to South Korea: In our storefinder you will find all the stores worldwide that sell pinqponq products. If you have not adjusted your settings, you will first see stores near you.

Credit card & Paypal.

Cubik Small = 24,0 PET-bottles Cubik Medium = 28,9 PET-bottles Cubik Large = 39,3 PET-bottles Jakk = 30,5 PET-bottles Blok Large = 61,1 PET-bottles Blok Medium = 43,0 PET-bottles Okay Maxi = 17,8 PET-bottles Klak = 30,3 PET-bottles Karavan = 32,3 PET-bottles Brik = 7,6 PET-bottles Tetrik = 17,1 PET-bottles Klick Large = 6,0 PET-bottles Klick Medium = 5,5 PET-bottles Komut Medium = 14 PET-bottles Komut Large = 13 PET-bottles

At the moment, we only ship to countries within the European Union and Switzerland. But we are working on a process to ship worldwide.

If, for example, a buckle gets lost or the handle of your pinqponq breaks within the two-year warranty period, we will be happy to check whether this is a production fault. If so, we will repair or replace the product. In this case, please contact us by e-mail at info@pinqponq.com with your proof of purchase and photos of the defective part. Extend the warranty period by 1 year with just a few clicks!

Mesh bags have a high degree of flexibility. Therefore you can put a lot of things in there. To ensure that the mesh pockets are not unobstructed, only items with a small circumference should enter the pockets.

We have many different shades of black. Check out all Detail Pages with each material closeup image and description to learn about the differences.